Hello,
I've been playing NHL 25 on PS5 for a long time, but about a month ago, a lock icon appeared on the game. I can't launch it – it says "Unavailable" or gives me the error:
"You cannot purchase this product for the following reason: - You already own the following products, which conflict with the product you are trying to purchase: NHL 25 Post Launch Standard Tracker"
What product is this referring to? What is "Post Launch Standard Tracker"?
I have an active EA Play subscription.
There is no option to renew/restore the license for this specific game in the settings.
I then decided to delete the game, thinking I could reinstall it, but I can't – it won't let me download it again.
What should I do? How can I fix this problem?