[GUIDE] How to Report a Bug for EA Connect Mobile?

Found a bug? Help us fix it faster -- include the details below.

What happened?

Briefly describe the issue.

Steps to reproduce

1. ...
2. ...
3. ...

Expected result

What should have happened?

Actual result

What actually happened?

When did it happen?

Date, time, and timezone.

Your setup

• Platform (iOS / Android) + version
• Device (e.g. iPhone 17 Pro, Galaxy S26 Ultra)

Evidence (if available)

• Error code(s)
• Screenshot or video

Example

• Issue: Game crashes when opening inventory
• Steps: Open game → Load save → Open inventory
• Expected: Inventory opens
• Actual: Game crashes to desktop
• Time: 25 March, 14:30 (GMT+1)
• Platform: PC, Windows 11
• Error: No code shown