Forum Discussion

abrantepakay's avatar
abrantepakay
Newcomer
2 days ago

No new pop up messages in app

New messages don’t show in the app. It only appears when I play on the console. The app needs an update and reset 

1 Reply

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hey there, abrantepakay​ ,

    Thanks so much for flagging this!

    To help our team understand what might be going on, would you mind sharing a few details when you have a moment?

    • What app version are you using? (You can find this by tapping your avatar in the top-left corner; the version number is at the bottom).
    • When did you first notice this happening?
    • Does this happen every time you open the app, or just once in a while?
    • Does force-closing and reopening the app help at all, even temporarily?
    • Is this happening with all of your chats, or just with a specific friend?


    Any other little details you think might be helpful are always welcome!

    We really appreciate you taking the time to share this with us. Your feedback is a huge help in tracking down and fixing these kinds of issues.

    Thanks again for your help