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JuniperWhimsy's avatar
JuniperWhimsy
Seasoned Veteran
11 days ago
Solved

Can't open EA Forums on some browsers

Is this just me?

I have been struggling for days to open EA Forums on my usual internet browser, Microsoft Edge. 

I've cleared the browser cache, shut down the browser, restarted my laptop but no matter what I do every time I click on a link to open the forum, either from an official EA website, or The Sims Discord, or a link in an internet search I get a blank page and the text 'Internal Server Error'.

I also have Google Chrome and AVG Secure Browser internet browsers installed on my laptop and I cannot open EA Forums on Google Chrome either and get the same error message even after clearing the cache etc.

The only browser I can access the forum on is AVG Secure Browser, hence being able to login now!

Any thoughts or advice as to why I can't open the Forum on Edge or Google browsers, because I'm at a total loss. 

 

technical issues
  • JuniperWhimsy's avatar
    JuniperWhimsy
    5 days ago

    Thank you for the answers both of you as well as the other forum post link, I really appreciate the help.  

    I'm not technically literate and had no idea how to change my DNS server or how to add the forum page as an exception to my security suite, but on reading the other post I realised that I had recently installed AVG Anti-Track as a two month trial. 

    I uninstalled it, restarted my laptop and that solved the issue thankfully; I can now access the forum on Microsoft Edge and Chrome again!

4 Replies

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  • JuniperWhimsy's avatar
    JuniperWhimsy
    Seasoned Veteran
    5 days ago

    Thank you for the answers both of you as well as the other forum post link, I really appreciate the help.  

    I'm not technically literate and had no idea how to change my DNS server or how to add the forum page as an exception to my security suite, but on reading the other post I realised that I had recently installed AVG Anti-Track as a two month trial. 

    I uninstalled it, restarted my laptop and that solved the issue thankfully; I can now access the forum on Microsoft Edge and Chrome again!

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    7 days ago

    JuniperWhimsy  The DNS suggestion is a good one, another idea would be to check whether you are behind a strict firewall / security suite that is blocking requests for some reason.

    Let us know how you are getting on.

  • OskooI_007's avatar
    OskooI_007
    Seasoned Ace
    11 days ago

    I'm browsing the forums with Google Chrome on Android. It's working for me. I tried browsing the forums with Google Chrome on Win10 and it also worked.

    Maybe it's a DNS server issue that's causing the browser to try and connect to the old forums?

    Maybe try picking a different DNS server in Google Chrome setting.

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