Forum Discussion

JesLet40's avatar
JesLet40
Seasoned Ace
11 months ago
Solved

Can't see notifications

When I log in I can see that there are new notifications, but whenever I click on the notification button this is what I see: 

I know something is there, but I cannot access it. It's been this way for several days now. 

  • EA_Lanna's avatar
    EA_Lanna
    9 months ago

    Hi Moondwellersimz​

    This happens with my own sometimes too. 😅 Usually, a quick refresh of the page helps things sync right back up again, and the notifications appear. Could you give that a try? 

    If that doesn't work, I can share some notification preferences for email updates to help with keeping tabs on forum activity. 

    - EA_Lanna

18 Replies

  • Since sometime last evening something is going on with my notifications. I will see that I have a notification and click on the bell, and then a blank page will open that says I have no notifications. retrying repeatedly has worked once, but for the most part I just have to go away and hope they will show when I return. And when I do I'll see again that I have notifications and get sent to a page that says I have no notifications. The only thing I have done was to update my time zone and the way posts in topics show to me in settings yesterday. Since it is evening time again and the issue still persists I thought it time to post about it. oh and I use Chrome for my forum visits. It is fully updated. I have completely cleaned out caches, cookies, history and basically everything that can be cleaned and restarted the browser and the issue still persists.

    I am also going to add that notifications in general are terrible on a good day. I will go in and see the list of topics that something new has happened in. So I will click one to check it out and then when I go back, everything is marked as read and it is hard to figure out where I left off. I have almost missed a response from your support team in regards to an issue response they gave and that is not cool. It would be really nice if you forum fixers could revamp this to work like email notifications and stuff isn't marked as read until you go in to it. it would also be nice to be able to mark something as unread so that I could go back to it at a later time if I don't have the time I would like for a response right then. 🖖

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 months ago

    Thanks for flagging, we'll look into it. 

    From my poking around and steps already taken, it doesn't look like there are any other troubleshooting steps to take on your side. 

     

  • ElliotLH's avatar
    ElliotLH
    Hero+
    10 months ago

    I've passed the info on so hopefully there's a resolution.

  • Is there anyone from EA who can comment on this with a possible reason, solution, anything? 

  • JesLet40's avatar
    JesLet40
    Seasoned Ace
    11 months ago

    Nope. I've tried refreshing, changing browsers, turning off and on adblockers - nothing helps. I can see it flickering and then disappear. 

  • Happens to me occasionally, but usually a refresh shows them. I take it that doesn't work for you?

  • that's strange, i don't have that problem

    last month i did had a problem i didn't had any single new notifications even though there were new comments when i checked a few certain topics but after like 4 days it was fixed👍

    there must be a way, i bet they are working on it👍