Forum Discussion

XHX-Hydra-XHX's avatar
XHX-Hydra-XHX
Seasoned Novice
3 months ago
Solved

Forum emails being sent to old email address

Today I received an email about a 'new badge' which was sent to my old email address. * My email address was changed over a year ago. * Both my forum profile and EA account show the updated email a...
technical issues
  • EA_Nils's avatar
    EA_Nils
    2 months ago

    There's currently no setting to turn of rank email notifications specifically.

    That said, there's a main setting, which is the toggle at the top of the screenshot that you shared.
    You need to toggle "Get Email Notifications" from on to off to stop receiving emails.

    For the issue you are describing with the updated email address not reflecting, can you send me a DM with some screenshots?

XHX-Hydra-XHX's avatar
XHX-Hydra-XHX
Seasoned Novice
3 months ago

Additionally, immediately after posting this email, despite me having all notifications turned off in the forum settings, I received an email:

"Due to your contributions in EA Forums, you have earned a new rank!"

I don't need email about forum ranks or badges, I just want the emails to stop as they just waste email account quota.

Also, this latest email, was sent to the correct address, even though I have not made any changes to my account other than unsubscribing from everything.

Finally, the unsubscribe functionally requires you to login to the forum, there is no need for this, just let recipients unsubscribe!

Thanks again.

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