Forum Discussion

Dangerferret's avatar
Dangerferret
Seasoned Rookie
12 days ago

Forums practically unusable

I've been an EA customer for... well, I became an EA customer when they bought Maxis. It's been a while.

I've never felt the need to use the forums before Veilguard dropped, so while I'm old to EA I'm new to these forums... which exhibit some very strange behavior. Like, I was in a Veilguard forum and looked at related posts only to find myself suddenly reading a guild invite for a Star Trek themed game. 

etc. etc.

I read the new forum info post about many of these outstanding issues, but I wanted to highlight the importance of fixing them for all users, but also on a personal level I'm autistic and sometimes find communicating in places like forums difficult at the best of times (this applies to me. I'm not speaking for everyone with autism). 

In the past 48 hours since I registered (maybe even less?), trying to navigate the site has been extremely frustrating. Buttons don't work at all, or links lead to unexpected places... and I have to keep reminding myself I need to double-check everything to make sure I'm even in the relevant game, much less the relevant topic.

This must be very frustrating for all concerned and I know EA is working on it. But EA's support outside these forums is pretty much non-existent as far as I can tell. Which means forums that grow overly confusing and impossible to navigate without a huge sense of frustration and confusion border on an actual accessibility issue for certain groups of people.

It would be great if BioWare would consider prioritizing fixing these forums as such, especially with a major release just dropped that seems to be inspiring a good deal of conversation, including technical issue resolution and the like.

 

  • HyperspaceZen's avatar
    HyperspaceZen
    Seasoned Traveler

    These forums are pretty bad I agree. I was reading a thread in Star Wars GoH and was about to comment but the UI kept reloading some other elements and literally jumping around the screen while I was trying to type. I clicked on something, then the site reported an error. I tried to go back but came to the page with your post on it.

    How is it possible to make forums so bad? There were perfect, working forums 20 years ago. Somehow developers have become worse...