Forum Discussion

Seasoned Newcomer

Re: EA Account Disabled help!

I'm unable to link my Xbox gamertag to my EA account because I get an error saying it's already linked to "27*****@disabled.ea.com" - an email address I don't recognize and never created. This appears to be a system-generated EA account.

I need this gamertag unlinked from the unknown disabled.ea.com account so I can properly connect it to my actual EA account. This is preventing me from accessing my EA games on Xbox.

Can you please either unlink my Xbox gamertag from that disabled email account or merge the accounts? I have game progress on both that I need to keep.

This seems to be a common issue where Xbox accounts get automatically linked to temporary EA accounts without the user's knowledge.

4 Replies

CHRISKINGMANE
Newcomer
7 months ago
Having the same issue. any answers yet ?
Timthered
Seasoned Newcomer
7 months ago
Nothing. I tried the chat that said, 303 minutes. Sat in it for about 30 minutes and it went up to 319 minutes.
danisoff
Hero+
7 months ago
Hello Timthered,
Just go to the connection page of your EA Account, unlink your old Steam and link your new one. You can do those changes with some limitations. Please check this guide for more information.

If you need help, you may also reach out to our EA Advisors.
Timthered
Seasoned Newcomer
7 months ago
Thanks for the information. I'm currently dealing with an Xbox account, I did check the guide you posted just to see if there was anything I missed. Unfortunately I can't just unlink my Xbox account from whatever email it is linked up with.