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zaxalaka's avatar
zaxalaka
1 month ago
Solved

i cant change my pre-made profile to a custom profile

if try to change my profile it only show me to pick from gallery and doenst hac custom profile options

technical issues
  • EA_Lanna's avatar
    EA_Lanna
    1 month ago

    Hi zaxalaka​, 

    For custom avatars, you can set them through the ea.com portal: 

    1.  Log in to your EA Account page on EA.com.
    2. Click the edit icon, and you can choose an item from the gallery, or update your own custom avatar.
    3. Please wait a bit, it can take about an hour for the update to process and be reflected on your account. Normally, it's much faster, but we don't want you to be alarmed if it's not instant.
    4. When your EA account is updated, on the forum, just log out and log back in, and your avatar will be updated. 

     

    - EA_Lanna

8 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi zaxalaka​, 

    For custom avatars, you can set them through the ea.com portal: 

    1.  Log in to your EA Account page on EA.com.
    2. Click the edit icon, and you can choose an item from the gallery, or update your own custom avatar.
    3. Please wait a bit, it can take about an hour for the update to process and be reflected on your account. Normally, it's much faster, but we don't want you to be alarmed if it's not instant.
    4. When your EA account is updated, on the forum, just log out and log back in, and your avatar will be updated. 

     

    - EA_Lanna

  • Hghockey10's avatar
    Hghockey10
    22 days ago

    Hi EA_Lanna, so there is no option for us to click "custom avatar." the only available option is to just pick a profile from the gallery. Is there any way to fix this or no?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi Hghockey10​, 

    so there is no option for us to click "custom avatar." the only available option is to just pick a profile from the gallery

    You CAN have a custom avatar by following the steps I've pinned to the top of this thread.

    - EA_Lanna

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