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ImSands's avatar
ImSands
Seasoned Ace
2 years ago

New forums don't work on Safari on Mac

I've just stumbled onto the new The Sims forums via the old forums. I use a Mac and the safari browser. The new forum briefly flashes in the browser window and then ends up with a blank white pages that just says "Application error: a clieant-side exception has occured" in the grey bar of the safari window.

I'm writing this post on Chrome on my Mac. Safari is my default and preferred browser. I really hope these forums will support that as well.

9 Replies

  • That's weird. I'm typing this reply using Safari on my Mac, and I haven't noticed any problems. Which OS do you have? I'm on Sonoma 14.4.1 and haven't yet updated to 14.5. 

  • ImSands's avatar
    ImSands
    Seasoned Ace
    2 years ago

    Ok, Mine is really old. MacOS 10.13.6 and Safari 13.1.2. It must be because of that. Unfortunately my imac that I use for web browsing wont allow me to update to newer versions.

  • FreddyFox1234's avatar
    FreddyFox1234
    Seasoned Ace
    2 years ago

    That's a real shame if it's the OS that's stopping it working for you 🙁

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    2 years ago

    ImSands Can you make a screenshot of the error in Safari, save it and then post it from Chrome? We'd like to pass it on as a bug. While your browser is indeed a bit older, it's worth taking a look at least whether there is something we can do.

  • ImSands's avatar
    ImSands
    Seasoned Ace
    2 years ago

    EA_Nils  Only just noticed your request. Still getting used to these new forums. Here is a screenshot from safari. I also open the web console as the screenshot itself really doesn't show anything. Hope this helps. Unfortunately I  don't have the option to upgrade to a new versions since my Imac is so old that this is the latest MacOS and Safari that it will run.

     

     

  • Glad to know I’m not the only one ! I have the same issue, the threads page stays blank. 

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    2 years ago

    Can you share your browser, operating system and respective versions they are on?

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    2 years ago

    We checked, but unfortunately we will not be able to fix the compatibility with your browser.

  • ImSands's avatar
    ImSands
    Seasoned Ace
    2 years ago

    EA_Nils- thanks for checking and getting back to me. It's appreciated 🌸