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mwstar19's avatar
mwstar19
Seasoned Hotshot
4 months ago
Solved

Profile Picture Keeps Being Erased

Hello! I have been interacting with EA forums - specifically the Pogo forums - for over five years now. I used to have one of the Pogo icons for my profile picture (specifically the bee from Grant's ...
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    4 months ago

    Hi mwstar19, 

    Thanks for reaching out. I've good news on this front. We've recently been able to support custom avatars for our forums via the EA Account Portal. This means the forum profile image will now match your EA account image. 😄 Your pfp can be the bee from Grant's Garden again if you'd like!

    If you don't have a profile image set up on the EA account side, it's probably why the forum profile picture is resetting to the default smilie face. If you update your EA account profile picture, it should also update on the forum side and match up nicely. We've outlined the steps in this guide: Introducing custom avatars.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 months ago

Hi mwstar19, 

Thanks for reaching out. I've good news on this front. We've recently been able to support custom avatars for our forums via the EA Account Portal. This means the forum profile image will now match your EA account image. 😄 Your pfp can be the bee from Grant's Garden again if you'd like!

If you don't have a profile image set up on the EA account side, it's probably why the forum profile picture is resetting to the default smilie face. If you update your EA account profile picture, it should also update on the forum side and match up nicely. We've outlined the steps in this guide: Introducing custom avatars.

- EA_Lanna

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