Proposal for Free expression on the Forum
Dear EA, would you be willing, just as an experiment, to remove all the restrictions you have on the forum for a week and let it run completely freely, just to see what happens?
Forum Discussion
How about the zero tolerance to even mentioning what a forum moderator does? Not blasting, not harassing... just mentioning that a moderator deleted/moved/marked as solved is a bannable offense (or asking them not to).
I asked just for this to be loosened up on on and off about a year ago because, it comes up in conversation without even thinking/remembering it is a bannable offense...
And before you mention to just "to go through the regular channels" I have and it isn't a valid method to suggest or provide feedback to (ticket gets closed and live chat says they do not deal with forum matters).
EA_Mako
Community Manager
Community ManagerHollownessDevour
The stated "regular channels" are purely to appeal if your account has been banned due to a moderation action. They are not to question why a thread/post was moderated or removed or provide feedback on moderation actions as they have no insight to those decisions. The "appropriate channels" linked in that particular rule goes to our Terms of Service team via an appeal, not to regular live chat or support. That would be why live support is saying they do not deal with forum matters, that is accurate.
In those cases, you'd need to DM a Community Manager if you're looking for additional clarity about moderation happening in a thread you're involved with. Reason being, those types of conversations always derail a thread and are not on topic. Having a post moderated or removed and then derailing the thread demanding to know why or telling them not to do it again is not appropriate - if a post is removed, you'll receive a DM from whichever CM removed it, and you're welcome to message back and follow up with them directly. If you have the direct link to your post it will show it was rejected, and you're also welcome to report that directly to have it reviewed again.
If you're trying to provide feedback about a CM or a response you've been provided, you can also always report the CM's post, message, or their profile page and it'll go up to be reviewed (not by the CM) separately as well.
Hope that clarifies a bit!
Not really sadly, but just incase the details because it is in regards to a moderator I'll DM you, because I don't want to be banned for explaining what a moderator did... again needs to be loosened up because I think more users would like to know how to deal with situations that don't fall perfectly to the in place protocols.
- EA_Mako
Responded to your DM HollownessDevour, but worth mentioning here that a DM is absolutely the right way to handle this to avoid running afoul of the rule about discussing moderation. Thanks for taking it to DMs rather than getting into it more here.
Even to this small extent in this thread, it's easy to see how quickly that can derail a topic to debating a specific incident or action that was taken, which is not the point of this or any other forum thread. If you or anyone else believes a CM overstepped with an action, you are more than welcome to report their post or profile to ensure that's reviewed outside their purview.
In my case I accidentally/forgot the zero tolerance for just saying "please do not mark my post as solved". But IMHO that rule could be lightened up on (aka free expression so I IMO is on topic).
