I am following the Info Hub, General Discussion, Feedback categories.I am following the Announcement and Patch Notes tags.Everything is turned on and set to Immediately or Daily Digest in my Follows & Notifications account settings.I'm not being notified via Email about Announcement/Patch Notes posts, replies to my threads, replies to my comments, etc.

MASTREROFDUZ I'll ask the same question about the Android tag, do you recall when you started to follow?In your case, are you getting the daily digest at all? Or is it missing some replies you'd expect? If so, can you try changing the Advanced Settings for "when I'm following a forum discussion" to New Topics and replies?Thanks to both of you for flagging, I'll do some testing and see what I can find.

Summon Hi, thanks for the post, please double check your notification settings, multiple ones that are related to Discussion replies/adding content are set to not send email notifications. You are set to follow the Announcement and Patch Notes tags though, and that's showing as never triggered. Can I check when you first followed them?

Thanks for the feedback, there are definitely spots that could use a rewrite for clarity, or a blurb with examples. Thanks for the example on the badges, I'll test that myself. You asked some great questions, and we'll take the feedback on how inaccessible it can come across. I'll try to answer what you asked, What are KB articles? That's the content written like tutorials, as shown here. There are also Blogs, with are informational content about upcoming content or Betas and such. For your purposes they're very similar as non-user content, but our system classes them separately. What are Boards? Boards would be the name our system has for forums, including blogs. For your purposes, it'll mean anywhere that's not a structural/navigation page. What is a Forum Discussion? That'd be the name for a standard usually player-created thread/discussion on a regular board, like this one. It's distinct from a Blog comment or activity on a Bug Report.What exactly does "New content is posted: All boards" mean? I believe should notify you for any posts created in any followed places.Does that include blogs? Yes Does that include posts with tags? I believe soWhat exactly does "Send me notifications on posts I have already read" mean? Does that include my own posts? Does that include blogs? Does that include posts with tags? When you view a post, our system will know so, and keep track. If this is set to "Always", then this will be ignored when email notifications are generated, if this is set to "never" this content should be excluded from emails. It should include Thanks for the timeline on the tags. I'll continue testing, but it's looking like the tags notifications aren't working, while the others mostly are. I'll make sure to do some thorough testing and get a bug report in, thanks again.

I mean, I definitely have changed my email address in the past, however not my current (new) email address nor my old email address receives any EA Forums emails.

Why Am I Not Being Notified About Things On The EA Forums?

17 Replies

Summon
Rising Scout
3 months ago
For the tags, from my testing this is broken right now and we've started an investigation, so thanks for flagging.
I did some poking around and I believe in your case the blocker was the Advanced setting about only getting notified on new discussions and not replies. I took the liberty of turning this on momentarily so you'll get notified for this reply, but then you can choose whether to turn it back on. You might have received a double notification too, please disregard that as I was checking another quirk I noticed. That setting seems to "default" back to "new topics", I'll look into it.
I appreciate you looking into it. If you could, please keep me updated.
For the blogs, your best bet would be to go to the games you're interested in, and manually follow each one from the blog page.
Unfortunately, I think this may be another area that's broken. I'm following a few blog pages and I'm not being notified (via Email) whenever a new blog is posted. A recent blog for The Sims was just posted on The Sims Game Info Hub and I wasn't notified about it.
EA_Nils
Community Admin
3 months ago
Summon can you try setting "New Content is posted" for all boards from "never" to "Daily Digest"?
While this will also get you all the regular threads being posted, it's worth testing if those digest emails will then correctly include any new blog posts added.
At least with the digest it should be hopefully be sorted by area, letting you skip straight to the blogs.

Bugs aside, settings are definitely not as granular yet as we'd like.
GiardiniDiMarzo
Legend
3 months ago
I have a similar problem, the daily digest has suddenly stopped working. The last one I received was from May 1st, after that nothing.
Summon
Rising Scout
3 months ago
I've changed it to Daily Digest and monitored it over the course of a few days, and unfortunately I'm still not getting notified about new blog posts.
XHX-Hydra-XHX
Seasoned Novice
3 months ago
Other people not getting emails might have changed their email address in the past and emails are probably being sent to their old email address.
See: https://forums.ea.com/discussions/ea-forums-feedback-en/forum-emails-being-sent-to-old-email-address/12166367
Summon
Rising Scout
3 months ago
I mean, I definitely have changed my email address in the past, however not my current (new) email address nor my old email address receives any EA Forums emails.
GiardiniDiMarzo
Legend
2 months ago
For awhile the problem seemed to be fixed, and now it's happening again. No Daily Digest in the mail...

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Why Am I Not Being Notified About Things On The EA Forums?

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