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JMG_Villa's avatar
JMG_Villa
Rising Newcomer
2 days ago
Solved

Account hacked and banned

I got hacked and I barely managed to log in thanks to linking it to my Xbox account, but I can't change the email or play the games I used to because I got banned thanks to the hacker. I’d like to kn...
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  • EA_mplsnow's avatar
    EA_mplsnow
    2 days ago

    Hey JMG_Villa​,

    Sorry to hear someone else had gotten into your account. If you're still able to, please be sure to go through as many of these security steps as possible to help get your account back under your control. From there, you'll need to get in touch with our support team using the Contact Us button at the bottom of that page to proceed with account recovery and change those incorrect account details. If you're receiving any pushback from the NextStep bot, feel free to use this web form instead. 

    Regarding the account ban, you'll need to follow these steps to submit an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

    Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
2 days ago

Hey JMG_Villa​,

Sorry to hear someone else had gotten into your account. If you're still able to, please be sure to go through as many of these security steps as possible to help get your account back under your control. From there, you'll need to get in touch with our support team using the Contact Us button at the bottom of that page to proceed with account recovery and change those incorrect account details. If you're receiving any pushback from the NextStep bot, feel free to use this web form instead. 

Regarding the account ban, you'll need to follow these steps to submit an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

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