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01-METATRON's avatar
01-METATRON
Rising Novice
4 months ago
Solved

account hacked, email changed I was hacked

account hacked, email changed was hacked and I lost access to my account the hacker changed the email and the account was banned I got access back but the account is banned I don't know what to do be...
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  • EA_Pythia's avatar
    EA_Pythia
    4 months ago

    Hello 01-METATRON​,

    please contact EA Support to dispute the ban. If you've been banned due to the hackers actions, that should be something they can check for then. 

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
4 months ago

It can take a few days for dispute cases to be fully investigated. You will have to wait until you get a response back - you can also check the status of your case on the support website.

01-METATRON's avatar
01-METATRON
Rising Novice
4 months ago

I appealed the decision again and am waiting for the new response

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