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Fendiitim's avatar
Fendiitim
Newcomer
4 days ago
Solved

Account linking.

I accidentally unlinked my PlayStation Network from my original EA account. I regained access to the original EA account and changed its email, but now my PSN won’t reconnect. The Connected Accounts page shows no PlayStation account, and when I try to link it I get “Something went wrong”.

  • Hi Fendiitim​,

    Sorry to hear you’re still unable to reconnect your PlayStation account after regaining access to your original EA Account.

    Since you’ve already unlinked the PSN account, please avoid making any further account-linking changes for now. There can be restrictions on relinking accounts, and repeatedly unlinking or linking accounts may also affect your game progress and content.

    You can try resetting the password for your original EA Account and then attempting to link your PlayStation account again.

    You can also find more information here: How to unlink from an EA Account

    If you continue to receive the “Something went wrong” error, please scroll to the bottom of the guide and select Contact Us to get in touch with our support team. They can check the account linking status and what options are available for your account.

    Hope you’re able to get the accounts reconnected soon.

2 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi Fendiitim​,

    Sorry to hear you’re still unable to reconnect your PlayStation account after regaining access to your original EA Account.

    Since you’ve already unlinked the PSN account, please avoid making any further account-linking changes for now. There can be restrictions on relinking accounts, and repeatedly unlinking or linking accounts may also affect your game progress and content.

    You can try resetting the password for your original EA Account and then attempting to link your PlayStation account again.

    You can also find more information here: How to unlink from an EA Account

    If you continue to receive the “Something went wrong” error, please scroll to the bottom of the guide and select Contact Us to get in touch with our support team. They can check the account linking status and what options are available for your account.

    Hope you’re able to get the accounts reconnected soon.

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