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DPSBadge1's avatar
DPSBadge1
Rising Newcomer
4 days ago
Solved

After getting my account hacked my account was banned.

I had my email hacked 4 years ago and the only thing I lost from it was my EA account. The only thing I would like is to unlink my steam account from my old EA account ( this is a new account). The r...
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EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
4 days ago

Hey DPSBadge1​,

Sorry to hear someone else had gotten into your account. Please keep in mind that game progress is stored at the EA account level, so unlinking your Steam account may lead to missing content and progress, per the risks of unlinking. 

That said, if you haven't already and are able to, it'd be best to go through as many of these security steps as possible to help get your account back under your control, and connect with our support team to try to recover the account first. An advisor will need to verify your account ownership before proceeding, but should be able to work with you to correct any changes made to the account. Once you recover the initial EA account, you can follow these steps to submit an appeal to address the account action.

Unfortunately, platform accounts cannot be unlinked while an account action is active, so if you'd rather not recover the old EA account, it'd still be best to reach out to our live support team to see if there are any other options available in this case. Thanks! 

  • DPSBadge1's avatar
    DPSBadge1
    Rising Newcomer
    4 days ago

    I have full access to the account and I am the only one with access to the account. The username is dpsbadge.  If it could get it unbanned that would fix everything also. I have summited a appeal and it says it is Overturn but I still not play anything like Apex. 

    • EA_mplsnow's avatar
      EA_mplsnow
      Icon for Community Manager rankCommunity Manager
      4 days ago

      DPSBadge1​ If you have access to the EA account and are still unable to play Apex despite the account action being overturned, it'd be best to reach out to our live support team while signed in to that account so they can look into it with you. We aren't able to access or discuss account information here on the forums, so you'll need to connect with an advisor for further assistance. 

      Let us know how it goes, thanks! 

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