Apex Ban After EA Automatic Refund

Hello EA Community and Support Team,

I need assistance regarding my banned EA account.

I recently purchased an Apex Legends Pack through the official website. My payment was successfully charged, but an error occurred during the transaction. Despite the error, I received the Apex Coins in my account.

However, EA's system automatically processed a refund without any request or action from me. Shortly after this incident, my EA account was banned.

I would like to clarify that I never intentionally requested a refund or engaged in any fraudulent activity. I believe this was caused by a technical or payment processing error.I have already submitted an appeal, but I have not received any updates.

Case Number: #257638809

Could an EA representative please review my case and provide an update? I sincerely hope this issue can be investigated fairly and my account access can be restored.

Thank you for your help.