Community ManagerIt is the solution jk2outcast as there is nothing more we can do on the forums.
If our team has escalated your case then you need to keep an eye on your email for a response from the team.
Opening the case again will only remove your case from any queue it was in.
Darko
Not sure which part of “They have closed my case” you misunderstood.
In future if you have nothing significant or helpful to contribute please don’t bother responding to the posts.
Community ManagerHey jk2outcast being rude will not help you get anywhere.
If our team has said your case has been escalated then this would be what has happened.
if you have a case escalated and then continue to reopen that case then it will only get pulled from the specialist queue each time.
Darko
