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shivercake1's avatar
shivercake1
Seasoned Newcomer
7 months ago

Can no longer contact EA advisors

I started a new case this morning to talk to someone about missing apex coins, he told me to create a new case and attach proof of purchase there. After I went to close this case as he told me to, I tried to look for another option to create a new case, I couldn't, so I looked for other ways to contact support and I can't even email, which was offered after guided support. 

Does anyone know what's happening? Can you only make so many cases in a day or something? I have two from within the last 24 hours but both are closed.

ea help

2 Replies

  • AdellEll's avatar
    AdellEll
    Newcomer
    4 hours ago

    Hi, same happened to me now, I got kicked out of the chat because I used the link the agent sent me but I couldn't go back and lost him. Now when I wanna go back and ask for help again, the option for live agent is grey and I can't click on it. What to do now? I really need to resolve my problem

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there,

    I'm sorry to hear you're unable to contact EA Help. I see you posted this a couple of days ago. Did you manage to contact support again?

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