Can support help me?
Hi guys. My account has been breached by someone with a Russian email address. I have absolutely no ability to livechat using the EA support links. The chat doesn't appear and my tickets get closed...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerDo not resume the case. That will pull it from the queue so an advisor won't see it. You'll need to create a new case and wait for a response.
Thanks for getting back to me EA Aljo, it's actually super appreciated.
Sadly I did indeed open another ticket and was let down. It's just wholly bizarre to me that EA would prefer to leave me in a queue system for so many hours and close the ticket when I don't reply within 5 minutes - or atleast thats what I think happened? The chatbox doesnt appear me for me at all. EA provides us with good games. I like EA. I just don't like the current support system. With such a long time frame email makes more sense? Or I think it would? Chat doesn't even open for me
I did create another ticket BTW. I left the tab open and didn't hear any kind of notification. The ticket was closed after 3hrs and 30mins of waiting. I only knew after receiving an email.
I am on documenting all my tickets on video. Please Aljo, if you know ANYONE who can help, please send them my way.
You can see my experience with the ticket system here:
https://x.com/SpiritOfWest1/status/1955274042698559705?t=CnQpejOSni-AoL84MDLoPw&s=19
- EA_Aljo
Is the chat closing because you're not there to see the advisor's response?
Again I appreciate the response and I'm sorry seeming frustrated but so far this is the only human representing EA I have spoken to. Unsure what the forum can do personally, can imagine you're limited in what you can do.
Hey EA_Aljo,
I am screen recording what happens when I try to access chat and will upload soon.
