Forum Discussion

Rising Newcomer

10 months ago

Solved

Cannot access email and support does nothing

I understand every forum post about this redirects to the help page, but support is useless. It's only an AI and I can never reach a representative. Please help in any way besides sending me to the s...

accessibility

ElliotLH
10 months ago
Hi du2jkutdosvi,

These steps should let you contact an EA Help agent to ask for assistance with changing email address:

Select the "EA Account" tile.

Choose "See all help topics".

Select "I need help logging in to my EA Account"

Live chat should appear beneath the article which loads.

ElliotLH

Hero+

10 months ago

Hi du2jkutdosvi,

These steps should let you contact an EA Help agent to ask for assistance with changing email address:

Select the "EA Account" tile.
Choose "See all help topics".
Select "I need help logging in to my EA Account"
Live chat should appear beneath the article which loads.

du2jkutdosvi
Rising Newcomer
10 months ago
This does not help. I have done so several times. All I get is an email redirecting me to the EA help page which says "contact your email provider to get access". The email no longer exists. It was a student account that got deleted. This is a different account. I need someone to actually answer the chat that doesn't simply refer back to the EA help page or the AI bot.
- ElliotLH
  Hero+
  10 months ago
  du2jkutdosvi In that case, I would recommend trying the steps I mentioned earlier again without being signed into an EA account. Make sure that you select the option to continue without logging in if a box appears at any point asking you to log in.
  
  Please be aware that you will most likely be asked security questions to prove account ownership when you connect with an agent. You will need to pass this before any changes will be made.
  
  xXSwagBag69Xx The above may work for you as well.

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