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playswithf1re's avatar
playswithf1re
Rising Rookie
3 months ago
Solved

Cannot get into a live chat with support

I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine.  ...
account linking
  • playswithf1re's avatar
    playswithf1re
    3 months ago

    As I didn't have a second EA account - until this morning - I had not tried that. When I tried to create the support ticket whilst not logged in (as you suggested last week), i put in a different email address, but that didn't work. 

    I tried creating a new account and managed to get on to support chat. Who after 30 minutes was able to fix the problem. 

    I pointed out the sheer number of times and ways I had attempted to log this problem with EA help and how it took creating a whole new account to actually speak to someone, and was told "thanks for the feedback". 

    Honestly, why should a new account have access to support when an account I've had for 13 years (which has purchased over $1000 of games) does not? 

    Something is seriously broken. I hope it gets fixed. 

agihevub92ga's avatar
agihevub92ga
New Novice
3 months ago

I write down my problem and send it. Then they don't even give me a ticket number. And the tickets I open appear empty. Do you understand me?

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 months ago

Hi agihevub92ga​, 

I've merged your post into this thread, as it sounds like you're encountering a similar issue when reaching out to our support team. Could you give the steps in this thread a try? 

Hopefully that does the trick. In the meantime, I have flagged this as an issue internally to pop this issue on the team who cares for the help sites radar. 

- EA_Lanna

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