Cannot get into a live chat with support
I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine. ...
Forum Discussion
Thanks EA_Lanna - I have just done exactly as you've requested, with the same results.
Submitted my case with a prefix that you directed me to do so as guest in incognito, got to this point
Clicked on "Chat with us" and got this message:
This makes 6 attempts. I may not have a 7th or 8th in me.
Please, for the love of everything that is holy, get this fixed so I can link my actual xbox account with my EA account!
EA_Lanna
Community Manager
Community ManagerHi playswithf1re,
I'm sorry those steps didn't work. Thank you for giving them a go anyway playswithf1re
Let's see...🤔Microsoft recently retired Windows 10. This could be a factor, so I'd recommend double-checking you're using Windows 11, and if not, updating to Windows 11 just in case:
- Microsoft Support Guide: Getting ready for the Windows 11 upgrade
The only other thing I can think of at the moment to workaround this is to try it on a different browser, and failing that, a different device.
- Different Browser: If you're using Google Chrome > Try Mozilla Firefox or Internet Explorer, and vice versa
- Different Device: If you're on PC > Try your Mobile Phone, iPad, or Tablet, and vice versa
I'm sincerely hoping one of these does the trick for you and connects you through to our support team asap.
- EA_Lanna
This is a brand new gaming PC running windows 11, so it's not the first issue.
Internet explorer doesn't exist anymore FYI. I have tried on MS Edge and Chrome.I'll try again on a completely different device, but can you tell me why it would give me all those case numbers?
- EA_Lanna
When you submit the ticket it should generate a case. It sounds like it might be bugging out, and I'm not sure why. I've reported it, so it's on their radar, but there's no ETA on that. In the meantime, you need to chat with our support team about restoring the EA account, so I'm hoping testing it on a different device might help you get one through.
Edit: playswithf1re are you contacting the support team from a different EA account to the one you need help with?
Also, do you have any accounts linked up, like a PSN or Xbox?
Edit #2: If you have a console linked up, try logging in using the console option, and see if the cases start to log in your 'My Cases' that way.Yes, my playstation network account plays--with-FIRE is connected.
I only have one EA account, have only ever had one EA account, and with the exception of trying to open the chat while not logged in AT YOUR REQUEST i have always atempted to open the case from being logged into this account.
I have just tried creating case from a separate PC, running Linux Mint in Chrome. Same problem. Click chat, get the message
An advisor will email you soon
Your case number is #990473926
Stay tuned for a separate email from one of our advisors.So I tried firefox, same thing.
An advisor will email you soon
Your case number is #980408096
Stay tuned for a separate email from one of our advisors.I then tried my android phone - a google pixel 9, latest software installed. same thing - screenshot attached
So, it's clearly not my new gaming PC on windows 11, or my linux machine, or my phone - IT IS A PROBLEM WITH EA'S HELP NOT HELPING.
I have been trying to do this for 3 weeks now. My time is valuable, and I estimate I have spent 6 hours ATTEMPTING TO FIX A PROBLEM I DID NOT CAUSE, and at my billable rate my employer charges for my time, that would be $3000.
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