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e1d004836b06b134's avatar
e1d004836b06b134
Rising Newcomer
7 months ago

Cannot reset password, EA will not help (unless you want to wait HOURS for them)

I have tried to log in to my account using my ID but cannot find the password. And when I try to reset it the password wants to go to an OLD email that has not been in use for YEARS. Trying to get he...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
7 months ago

Hi there, 

Unfortunately, if you don't have access to your account and cannot make any changes yourself, account-related issues like password recovery and email access can only be resolved by EA Help, as we're unable to assist with those through the EA Forums. We know the wait times have been unusually long, and that’s largely due to the beta releases this week, which have increased support demand.

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