Forum Discussion

LylaNaoomi's avatar
LylaNaoomi
Rising Newcomer
6 days ago

Can't access EA account and this company is not helpful

Hello, I recently tried to sign into my EA account after about a year of not playing The Sims, but no longer have access to the email I used to create the account. I have the username and password bu...
login issue
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 hours ago

Hi LylaNaoomi​,

LylaNaoomi wrote:

Sorry for the rant, honestly, this is just so incredibly frustrating

Nothing to be sorry about. From what you've shared, it's been a frustrating experince.

LylaNaoomi wrote:

every time I go to support it just reroutes me to the login page to get me to sign into account that I literally don't have access to!!

If the login loop is throwing a spanner in the works, let's try something to get past it. If you have a spare email address, try popping that in with a new password so you can log into EA Help and submit a help case. Once you've reconnected with the support advisor, you can share the details of the EA account you need help with, and they'll pick up where you left off last time from there. 

- EA_Lanna

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