Unable to connect on PS5
Hello, I am unable to connect to any EA games on my PlayStation 5. Affected games: Apex Legends Madden NFL 26 EA Sports FC 26 Error: eadp::ServerError Error Code: 102122 Important details: The same EA account works correctly on my PS4. I can log into my EA account through a web browser without any issues. My PlayStation Network account is correctly linked to my EA account. Non-EA online games work normally on my PS5. PlayStation Store works normally. Troubleshooting already performed: Reinstalled the games Restored licenses Cleared cache Rebuilt database Changed DNS settings Changed MTU settings Tested with mobile hotspot/tethering Created a completely new PS5 user Tested with a completely different PSN account Tested with a completely new EA account Factory reset / initialized the PS5 The issue still occurs on all EA games only on PS5. When I launch Apex Legends, the game reaches the title screen. After pressing the X button to continue, I receive a message stating that a technical problem has occurred, and then the game returns to the title screen displaying eadp::ServerError (102122). Could you please investigate whether there is an issue with EA account authentication or EADP services related to my PS5? Thank you.
Account Hacked and No Response from Customer Support
Dear EA Support, My EA account has been hacked, and I have tried to contact your customer support five times without receiving any meaningful response or assistance. This situation is extremely frustrating. I have been waiting for help for a long time, and despite multiple attempts to reach support, my issue remains unresolved. Honestly, this has been the worst customer service experience I have ever had. When a customer’s account security is compromised, I expect timely support and clear communication. I urgently request that someone review my case and help me recover my account as soon as possible.2 step verification not recieving email.
So I've been trying to get access to my EA account to link it to my Steam so I can play on that instead of the EA app. I have all my usernames and passwords, but for some reason, it always asks for a 2-step verification to my email, which I still have access to. I can't find the email anywhere. I have read all the articles its not in my spam or junk, I haven't blocked the account its just not there. Anyone got ideas?
I encountered a bug that prevents account unban
Hello everyone, my account was hacked before and I sought help from a consultant. Now I have recovered my account and lifted the ban on Apex, but Apex is still banned. After consulting with the consultant, they informed me that they have lifted my ban, but I cannot find any record of my account being banned. However, the game still shows me as banned, which is likely due to a malfunction in lifting the ban. What should I do now?"Hacked Account - Cannot Access Support, Need Staff Help"
Here's a paragraph you can copy and post: "Hi, my EA account has been hacked and I've lost access to it. The hacker changed my account information and I can no longer log in. I've already tried everything on the EA Help hacked account page but nothing worked, and the live chat as a guest keeps redirecting me to the same help articles without connecting me to an advisor. I'm posting here because I have no other way to reach support. I have my original email address, my username, and details about my purchases ready to verify my identity. Could an EA staff member please open a case for me or point me to someone who can actually help recover my account? Thank you."