Forum Discussion

Galadh1's avatar
Galadh1
Rising Newcomer
1 day ago

Can't access my account - email is not longer available

I moved and had to change my internet provider and the address I was using doesn't exists anymore.
I thought I changed everything but my list was long and totally forgot ea. Arrgh!
I'm trying to recover my account and the games I payed for.

I had to create a new account to post this since everything I tried in the help section and every time, it's bringing me back to the log in page but it's impossible for me to log on.

I tried to open a ticket/case has a guest with all the infos I can provide but every time I clicked on submit, poooof, it's bringing me back to the log in page.

Is there any support still for ea or I'm stuck in a endless loop with a chatbot and should forget about my games?
Can I speak to someone somehow?

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey Galadh1​,

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    You should be able to start a new case here to get started with that process. That should give a live chat option directly rather than directing you to that EA NextStep chatbot if you're choosing an option that an advisor can assist with, I'd try Login issues or Update EA Account as those should best fit this situation.

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 20 minutes ago
5,262 Posts