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Feydaqin's avatar
Feydaqin
Seasoned Newcomer
4 months ago

Cant create support ticket for account unlink

Account was linked before but for some reason it got unlinked and now when trying to link my EA account to xbox gamepass it says it cant because its linke to a account that ends with disabled.ea.com ...
account linking
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 months ago

Hey Feydaqin​ try hitting reset password in the log in page and enter the email associated with the EA account. 

This should get you sorted 

Darko

Feydaqin's avatar
Feydaqin
Seasoned Newcomer
3 months ago

Nope tried that several times ea account working fine but linking does not says it’s disabled so need to get support to either re-enable account or unlink it from Xbox gamepass very annoying and no idea or indication why it stopped working just suddenly stopped working

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey Feydaqin​ you need to reset the password on the old account in order to re-enable the account so that you can take action on it.

    Darko

    • Feydaqin's avatar
      Feydaqin
      Seasoned Newcomer
      3 months ago

      Only have the one account I am aware off with my main hotmail address and reset password the several times with no change

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        3 months ago

        If resetting the password did not change the message you are seeing then it means that you are looking at the wrong email and EA account.

        Darko

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