Forum Discussion

Slayinfool's avatar
Slayinfool
New Novice
5 months ago
Solved

Can't play any EA game because of linking issue (PS5)

Tried to play the Battlefield 6 beta but was greeted with "Your login credentials have expired" Told me to reset my password which i did but didn't fix the problem. Further digging I found another me...
account linking
  • FormerChildStar's avatar
    FormerChildStar
    5 months ago

    For anyone else in the same boat that I am in, this advice does work. But, you need to submit an issue. When you submit an issue, it will take you to a troubleshooting page. Near the bottom of that article it has a chat feature. It will not always work as I've had trouble the last 2 days. However, the chat feature worked today (12Aug). It may be related to how many people are trying to access the chat as the estimated wait time today is much lower (74 min) compared to yesterday (188 min). Good luck!

    Edit: To clarify a minor point, by 'it didn't work' I meant it wouldn't physically load the chat for me. I'd get the circular loading animation and then it would disappear and nothing would load. The wait times didn't change much when I checked back a lot later so I assume the system was a bit overwhelmed. You should have a much higher chance to start a chat now. 

Slayinfool's avatar
Slayinfool
New Novice
5 months ago

I've exhausted all the options. There needs to be actual live contact support but there doesn't seem to be any.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Please click on the link provided in my previous reply, scroll to the bottom of the page, and click on "Contact us." At the moment, EA Help chat is experiencing higher-than-usual demand due to beta game releases, which have led to longer wait times across the board. That said, the chat system is working, and players are continuing to get through. 

    • FormerChildStar's avatar
      FormerChildStar
      Rising Novice
      5 months ago

      For anyone else in the same boat that I am in, this advice does work. But, you need to submit an issue. When you submit an issue, it will take you to a troubleshooting page. Near the bottom of that article it has a chat feature. It will not always work as I've had trouble the last 2 days. However, the chat feature worked today (12Aug). It may be related to how many people are trying to access the chat as the estimated wait time today is much lower (74 min) compared to yesterday (188 min). Good luck!

      Edit: To clarify a minor point, by 'it didn't work' I meant it wouldn't physically load the chat for me. I'd get the circular loading animation and then it would disappear and nothing would load. The wait times didn't change much when I checked back a lot later so I assume the system was a bit overwhelmed. You should have a much higher chance to start a chat now. 

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        5 months ago

        I'm glad you've managed to get it fixed, and thanks for sharing the steps that worked for you! Have fun! 

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 41 minutes ago
3,686 Posts

Recent Discussions