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localmothlove's avatar
localmothlove
6 months ago

Can't upload a profile picture; the option isn't there.

There is no option for me to select a file from my PC to upload a profile picture, I only can see the EA profile picture gallery.



account info

3 Replies

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi localmothlove​,

    Do you have an underage or teen account, by any chance? In that case, you wouldn't be able to upload a profile picture and would have to use a picture from the gallery. 

  • localmothlove's avatar
    localmothlove
    6 months ago

    I'm 16, but I was previously able to change my profile picture before because the one I have now is custom, so what gives? Did EA's policy get updated?

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    6 months ago

    When were you last able to upload a picture from your PC, localmothlove​? 

    And if it got changed without your doing, did you receive a notification or email? 

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