Exact same thing happened to me. Appeal is waiting for studio. (5 days now) - had to make a new account just to post here.
Played fifa/fc/FUT since 2012, moved to PC last year, thousands spent on FC points. (Love the game)
No cheating, no abuse, nothing. Just a random perma ban last week in FC 27.
Only thing I can think of was travelling in September in different countries and purchased FC points on the web app, some in euros, some in pounds, but no chargebacks requested ever. (Seems to be something we have in common)
I also received 2 refunds of my latest FC points purchases, which I had already used to open packs (looks like it was automated refund, both at same time on 2 days)
Seems to be a full IP / HWID ban too as my RTG was banned an hour after signing on.
Really painful experience. Hope we get this fixed before needing to take it further!
Thank you for sharing this, and I'm sorry you're going through it too. Our cases look almost identical:
- Long-time players, FC Points bought through EA's own store, no chargebacks.
- FC Points bought in more than one currency (mine: HKD and JPY; yours: EUR and GBP).
- A permanent ban in the first weeks of FC 27.
- Our two most recent FC Points purchases were refunded automatically, at the same time, right after the ban, even though the points were already spent.
One thing that may help you: request your account data from EA through a personal data request. It shows the exact ban reason code. Mine says ECONOMIC_ADVANTAGE, and it also lists the refunds with timestamps. It would be useful to know whether yours says the same.
And thanks for the warning about the new account. For anyone reading: don't create a new account on the same PC, because it seems to get banned too.
This now looks like more than one isolated case: the same pattern, the same automatic refunds, the same timing. Could you please flag it to the relevant team as a possible issue with how multi-currency FC Points purchases are being handled? We are not asking you to lift any bans, only to make sure someone looks at the pattern.
If the same thing has happened to you, please add your details here: your ban date, the currencies you bought FC Points in, and whether your latest purchases were refunded.
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