Charged $ For “EA Help?”
This stared when i tried to purchase a sims 4 expansion pack, it said my payment had failed when i knew everything was right. I go to check my account details and i was charged 3 time for something c...
Forum Discussion
I am having the same issue. I know the card info was right because if it wasn't, this charge wouldn't show as a pending charge on my bank account. I tried two different cards several times and saw a $1 charge each time. It says payment failed but I've paid with both of these cards in the past. I can't purchase games because of this error and it's not an issue with my cards, so I'm not sure what to do.
Hi,
I'd recommend using the link EA_Solaire shared and speak with EA Help. They will be able to check the transactions. If payments are failing, though, then you'll probably need to ask your bank if they're declining them.
Unfortunately I don't see any option for payment assistance on the help link... It just takes you around in circles. Only help with games themselves specifically. I tried two different cards from two different banks so I don't think it's the bank, especially as I just bought a game last December. :(
The options to select to get a contact option should be EA Account -> "I'm looking for something I bought". Those just gave me the email option. If it doesn't do the same for you, try using the Help site while logged out or in Incognito mode.
However, if payments are being declined or the authorisation charge is being declined, then it's likely that your card providers will need to assist with. It's not uncommon for them to block authorisation charges for fraud concerns, so might be what's happening here.
