Charged twice for Sims 4 packs, help!
I recently purchased Sims 4 Discover University and Sims 4 Tiny Living during the Spring Sale! However, I misclicked thinking that I have not paid and accidentally paid twice. I also did not download...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there sighlocke
If you've got a double charge on your account, the live support team can take a look and get this refunded- here on the forums we aren't able to access your billing details to process a refund for you.
Please try to reach out to live support again- you will need to select live chat, so if you're not seeing that option available, try a different topic/issue on your help request.
EA_Solaire I managed to get hold of a live chat and it says that the wait time is 1 minute but it has been over 18 minutes and counting...
Am I just suppose to wait for something? Will a popup appear?
Same issue as the other day where only the next day they indicated it as reolved but I didnt get any notification that the live chat was connected or whatsoever.
Hello all,
The live chat button only appeared when I DID NOT sign in. Please try that! Zackarooo
Update: I managed to live chat AGAIN and this time, a popup actually appeared. This is how it should look like. So I do not recommend closing or refreshing the tab that you're on. If the popup doesnt appear after a long period of time, try requesting another live chat.
This system is so buggy and messy. Hope my issue is fixed soon. I requested a call back on my payment, hope it goes through.
