Congrats EA, you've got the worst support of all time

Question

In the past 2 days I tried to change email for my old EA account. Email that is linked to it was deleted a couple of years ago so I had to contact the support. I spent &gt;10hours of talking with all these people and they don't care at all. No matter how many proofs of ownership you will provide they'll decline your recovery request, checked in the last 20 opened cases. By the way after certain amount of support requests I got shadow banned on my email and couldn't send any chat requests anymore, nice EA, your support is just fantastic. I've provided you with all you asked and even more, tried suggesting another proofing opportunity but like I said EA support workers absolutely don't care and it seems like they're declining recovery request just because they don't want to do the extra work. Yes, EA, I'm 100% sure that I bough this game at this date, I have receipt from steam for it. Yes, EA, I'm 100% sure that I never bought your subscription and I'm sure as hell that I played Battlefield today, so last account login was also today, at least your workers say so. Oh, and yes, what do I need to provide when you ask for steam user name: unchangable steam username or display name? I have no idea because DIFFERENT SUPPORT WORKERS SAID ME DIFFERENT THINGS. Btw, they don't care so much that copy/pasting text from your guidelines blindfolded, and pretty often I saw lines that I wasn't supposed to see as user, like "If they say yes, then you need to ask them that". That's absolutely pathetic, your support is really the worst in the world

asmodeus566 · Answer

murino12345&nbsp;
See the points in bold below.
First off, I would like to remind everyone that account security starts with the account holder. Keeping track of your account, what it is connected to, ensuring that it is up to date and that others do not access it, is the responsibility of the account owner.
Account Security/Safety
How to keep your account and hardware safe 101:

Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated.
Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.&nbsp;&nbsp;
Do not share either of these passwords with others. Keep note of your passwords in a safe place.
Enable two factor identification for both the game and associated E-mail accounts.
Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.&nbsp;
Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
Play fair, boosting and teaming are cheating.
Play fair using cheating software or hardware is not fair and is really only cheating yourself.
Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account&nbsp;https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team&nbsp;https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Contacting EA help&nbsp;https://help.ea.com/help/faq/using-ea-help or https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/#need-help

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Congrats EA, you've got the worst support of all time

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