EA Forums Online Security Newsletter - Volume 6/ 2026
Welcome to the six edition of EA Forums Online Security Newsletter Hello everyone, and welcome to another edition of the EA Forums Online Security Newsletter! In our previous edition, we looked at how online interactions can sometimes be used to build trust before leading players into unsafe situations. As always, thank you to everyone who joined the discussion, shared advice, and helped make the topic more useful for the whole community. This month, we’re focusing on Account Recovery — what happens when you lose access to an account, why recovery can sometimes take time, and what you can do now to make the process easier later. Losing access to an account can be stressful, especially when it is connected to your games, progress, purchases, friends, or linked platforms. The good news is that a little preparation can make a big difference. Account recovery is something many players only think about after something goes wrong. Maybe you forgot a password, lost access to an old email address, changed phone numbers, or noticed suspicious activity on your account. At that point, the recovery process can feel frustrating, but it exists for an important reason: to make sure the account is returned to the real owner and not handed over to someone pretending to be them. One of the most common recovery issues is losing access to the email address associated with an account. Your email is often the main way services confirm your identity, send password reset links, and notify you about important security changes. If that email address is old, unused, or no longer accessible, getting back into your account can become much harder. This is why it is worth checking from time to time that your account email is current and secure. Another issue is incomplete or outdated recovery information. Recovery email addresses, phone numbers, backup codes, and trusted devices can all help prove that an account belongs to you. If those details are missing or out of date, you may have fewer ways to verify your identity. A quick account security check now can save a lot of stress later. Linked accounts can also play an important role. Many players use platform accounts, such as console, Steam, Apple, Google, or Microsoft accounts, to sign in or connect services. These links can be convenient, but they also mean that the security of one account can affect access to another. If your linked platform account is compromised or inaccessible, it may also affect how easily you can access connected games and services. During recovery, details matter. Services may ask for information such as previous passwords, usernames, purchase details, linked accounts, or devices you commonly used. This can feel strict, but these checks help protect accounts from takeover attempts. Attackers often try to exploit recovery systems by pretending they are locked out, so recovery questions are designed to separate the real owner from someone guessing. It is also important to be careful when seeking help. Scammers know that people who are locked out of an account are often stressed and looking for a quick fix. Fake support pages, impersonators, and “account recovery experts” may claim they can get your account back faster. Be cautious with anyone asking for passwords, verification codes, payment, or remote access to your device. Use official support channels only. Good account recovery starts before you need it. Keep your email secure, use a strong and unique password, enable two-factor authentication where available, keep recovery details updated, and save backup codes in a safe place. These steps may seem small, but they help make sure that if something ever goes wrong, you have more ways to prove the account is yours and regain access safely. How to get back into your EA Account https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ Tips to complete Google Account recovery steps https://support.google.com/accounts/answer/7299973?hl=en How to use account recovery when you can’t reset your Apple Account password https://support.apple.com/en-ie/118574 Help with the Microsoft account recovery form https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form EA Forums Online Security Newsletter Badge Handbook https://forums.ea.com/discussions/ea-forums-general-discussion-en/ea-forums-online-security-newsletter-badge-handbook/13148877 In the previous volume, we focused on communication safety and how voice chat can sometimes be used for social engineering, harassment, pressure, or manipulation. Thank you to everyone who joined the discussion, shared personal reflections, and added practical advice for other players. For this Community Spotlight, we selected comments that offered clear warning signs, useful safety habits, and strong reminders about protecting both personal information and emotional well-being during online conversations. Recognizing Pressure Before It Works Author: ElhaSims Detecting social engineering in voice chats or harassment in online games requires paying attention to emotional manipulation, unusual urgency, and isolation. (...) Recognized for: Clearly explaining how manipulation can appear in voice chat and online conversations. Including practical safety steps, such as using block, mute, reporting tools, two-step authentication, and supervision for younger players. When Helpfulness Becomes a Hook Author: rosemow One social engineering tactic is that someone may start by offering helpful gaming advice or friendly conversation to build trust. Once that trust is gained, they may begin asking more personal questions that could identify the player or create security risks. Gamers should stay cautious about what they reveal while gaming or chatting, especially when they may not be as alert as usual. Recognized for: Explaining how social engineering can begin with friendly or helpful behaviour. Showing how trust can be built gradually before risky questions appear. Stay Safe Rather Than Sorry Author: GVRH Trust nothing without looking into it first, and if still in doubt, it’s better to stay away and be safe than sorry. Recognized for: Delivering a simple but memorable safety mindset. Making the topic easy to understand for the wider community. Thank you again to everyone who contributed to the discussion. Each comment helps make the community more aware, more prepared, and more supportive of safer play. EA Forums Online Security Newsletter - Volume 6 / 2026
EA Proof of Purchase (PS5)
Team, As on 25 July 2026, the Playstation Store (on console) does not generate a Transaction details page instead it just generates a QR which when scanned leads to PS Store web or app (if installed). Due to above changes, generated a console transaction detail screenshot necessary as per EA proof of purchase policy is impossible. I request the associated team to please update the article so relevant and up to date (proof that can be generated by user) information is asked by support to concerned users and for them to validate the purchase. https://help.ea.com/en/articles/orders-and-rewards/proof-of-purchase/ Best, C3YKA
Impossible to Contact Support?
Hello, I am having an issue connecting to the servers of a game I recently purchased, and according to replies on forums by official EA support I need to be able to contact a real customer support representative to fix it. Problem is, they have made it completely impossible to contact support. I have tried giving the chatbot my real issue, and it takes me to useless support pages. Same happens when I use the contact form. Every time I click on the option to talk to a "support ambassador" it says my issue isn't supported by them. I've tried googling how to actually get in contact with them, such as setting my issue to "compromised account" or "change account settings" but all roads lead to Rome: "This issue isn't supported by advisors!" So what can we as customers do to get help? There is no email, there is no phone number, there is only a bot that deflects you away with non-answers and worthless information. How do I get in contact with a real live person? Do they even exist anymore? Sorry for my rant, but getting support has been an extremely frustrating experience.Account Takeover Ban?
Hello, so I was playing fc 26 pro clubs with a bunch of my friends we were excited because pro clubs was down all week and finally came back so we stayed up until about 430am got off went too sleep woke up around noon logged on and had a message saying my account was banned. I logged on to ea help website and said my account was banned due to account takeover. I’m not sure what caused this but I still have access to my account. I changed pw just in case. Nothing seems out of the ordinary. I have access to my email I signed up with. I never lost access to account so no need to recover it. I have proof of account being mine, proof of my last purchase, proof of my gameplay from last night. I have submitted an appeal already. Not sure what steps I need to take next.?
