Let Loyal Players Give You Their Money Again
Hi EA team, I’ve been on EA platforms for 10+ years and still play your games daily. Unfortunately, for the last 6-8 years I literally have no way to give you more money because of a single account-management roadblock: My PlayStation Network ID is still tied to an EA account that uses an e-mail address I no longer control. I cannot pass the legacy security questions, so Support can’t verify me. Because of the “one-time-only link” rule, I’m stuck—unable to unlink, relink, or migrate my purchases. Result: Every new EA release forces me to skip add-ons, Ultimate Editions, EA Play subs—revenue I want to spend but can’t. I know I’m not an edge case; forum threads show hundreds in the same spot (lost e-mail, outdated security data, missing Unlink button, etc.). That’s a material revenue leak every fiscal quarter. Proposed fixes (in priority order) Console-verified unlink portal Let players prove ownership by signing into the current PSN/Xbox/Steam profile (OAuth) and generate a one-time unlink token—no e-mail required. Multi-factor fallback verification Accept a combination of: active platform sign-in last four digits of prior card or PayPal used on the account original account creation date (visible on console) This is stronger than static security questions and avoids abandoned e-mails. Cooling-off relink window If an account is inactive for ≥ 12 months, allow one fresh platform link after 30-day fraud-review hold. Better than a lifetime hard lock. Dedicated “Legacy Account Recovery” queue A small specialist team could clear the majority of tickets in one chat instead of bouncing across tiers—higher CSAT, regained ARPU. Transparent policy page Update the Help article to show the actual edge-case limits and pathways, so users don’t get caught in an endless loop. I’m on the sidelines with my wallet open. Please consider modernizing this flow so we—and many others—can rejoin the ecosystem, buy Battle Passes, FUT Points, MUT packs… you name it. TL;DR: The current unlink process blocks good-faith customers from spending. Give us a secure self-service or verified recovery path, and you’ll unlock both goodwill and revenue. Thanks for reading, A frustrated (but hopeful) long-time customerSolved21Views1like1Commenti need to make my brother wish come true
My 11 year old brother as been diagnosed w cancer 2 years ago but it was already a late stage one, he was a football player and he played as a center back, his idols were van dijk and mbappe. in the last 7 months he lost all the strenght to play and lately he could not even get up from bed. so now he could not play football "professionally" or with his friends. only thing he got left is fc25 and tv matches to watch. i asked him what was his last wish and he said he wold like to have team of the season mbappe and/or van dijk. i really want to make his last wish come true even with a 1 month loan of thosw players, can someone help me?40Views0likes1CommentGreat Job EA
So I followed the guide that was posted to enable secure boot on my PC.... it's now bricked in BIOS and unable to be used at all. The error message I'm getting is "Invalid signature detected. Check Secure Boot Policy in Setup" with no resolution on fixing this, and the help is useless. Great Job EA your crap updates have bricked a PC.Solved26Views0likes1Commenthelp to link ea account on xbox account that got hacked few months ago
before a few months my xbox account got hacked and the hacker changed the email address of the account, i talked with microsoft support and they transfer all the data in the account to another email address, but the problem is that now i cant log in and cant play any ea game in the account because that the email address of ea on the account is still on the email address that the hacker changed the account to and i cant log in because that i dont have acsses to the account and i cant play any ea game in xbox, now, how can i fix it and unlink the ea account from the hacker email address in order to play any ea game in the account? thank for your help!21Views0likes1CommentEA, Stop Ignoring Us: Xbox Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox profile. Without EA's help, they are permanently locked out of using EA services on Xbox. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live data, Xbox account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn85Views4likes6CommentsStruggling to login to EA converter
I logged in to EA Converter on your iOS device using your mentor ID, email, and license key. Then, you tried to log in to EA Migrate on your Android device using the same mentor ID and email, but you got an error message saying the license key was already in use on another device (EA Converter on your iOS device). [Edit: Attachment removed to protect personal details - ElliotLH]Solved36Views0likes1Commentı have ban
Message: 4 months ago I was trying to remove my ban, there were two of them, so it was reduced to one, then it was not checked, I want to remove this ban, can you help me? The reason is that my account was stolen and I wrote it here and it happened and the EA FC 25 that seems to belong to my account is not mine and I got banned because of it, so I can't play EA FC 24 online, I want to play too, please help34Views0likes1Comment