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jr9ihu0oogcm's avatar
jr9ihu0oogcm
Newcomer
5 months ago
Solved

Disabled Account?

Trying to play Split Fiction with a friend. Won't let me log in to my EA account. I have only ever had 1 Xbox gamertag and 1 EA login. When I try to link my Xbox (which it was already linked previously) it's telling me that my gamertag is linked to account with email ending in disabled.ea.com  I have tried resetting password but I keep getting same error. How do I fix this? I can't seem to get any help from the AI chat and I can't find anywhere how to contact a human being. So frustrating. Any advice would be greatly appreciated

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  • EA_Pulsar's avatar
    EA_Pulsar
    5 months ago

    Hey jr9ihu0oogcm Your account may have been disabled for a long time of inactivity; please try to use any other email  address that could have been registered on that account to reset your password.  In case of any further issues, contact our support team. To reach them, visit the EA Help homepage. Let us know in case of any further issues. 

4 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey jr9ihu0oogcm Your account may have been disabled for a long time of inactivity; please try to use any other email  address that could have been registered on that account to reset your password.  In case of any further issues, contact our support team. To reach them, visit the EA Help homepage. Let us know in case of any further issues. 

  • NaSega9's avatar
    NaSega9
    Seasoned Newcomer
    2 months ago

    EA_Pulsar​ 

    To reach them, visit the EA Help homepage.

    This is virtually impossible: from your help page, there is no way to file a ticket: you just get sent round in circles but there's never a "submit a ticket" button, ever.

    This is so infuriating :(

  • Brainsandeggs's avatar
    Brainsandeggs
    Rising Newcomer
    2 months ago

    I'm having the exact same issue. Unable to play Battlefront II online on PS5 as my psn is linked to a disabled account and it won't let me reset the password and I can't link it to my new EA account that I've had to create to try and get someone to talk to, to unlink it or reset it. This is maddening!

  • toooblack's avatar
    toooblack
    Rising Newcomer
    30 days ago

    I am stuck in this same position, but with my PlayStation account. It is aggravating beyond belief. This is the worst "support" that I have ever seen. They explicitly make it impossible to reach a human, have no customer service number, but playstation in a position where even if you call them. They send you back to EAgames

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