Forum Discussion
EA_Pythia
EA Staff (Retired)
3 months agoHello NightBassThing,
If Support did the account verification by asking you the questions about the account, then you didn't answer all the questions correctly, which means Support cannot hand you access to the account.
Without the correct answers to the questions, it's not possible to regain access, and Support cannot actually tell you which questions you got wrong. However, you can contact Support again and answer the questions as often as possible to try and get the correct ones. Unfortunately, there is no way around that verification process.
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