Account suspension
Hello I am in the need of dire assistance, on Monday 10 of February 2025 I received an unsolicited 240 suspension on my APEX LEGENDS account after a ranked game . The reason for my suspension “cheating/ the exploitation of the game” but I assure you I never committed any of these acts. I Appealed but I haven’t received any response back . I really need assistance and I’m hoping if there is any way I can get in contact with an EA official. I have spent a lot of time and money in apex and I really just need help and i don’t know what to do. If there is anyway I can somehow recover my account I would greatly appreciate it. Thank you
Why Does EA’s Anti-Cheat Block Virtual Machines Like Shadow PC?
Dear EA Support, I hope at least one of you is an EA executive or forum moderator who can finally explain why EA’s anti-cheat system blocks virtual machines like Shadow PC. We pay for your services—many of us use EA Play Pro or purchase your games outright. While some people use cloud PCs for online gaming, not everyone does. I mostly play Manager Mode or Exhibition in EA Sports FC 24/25, with the occasional Champions League fixture test. Despite this, EA’s anti-cheat blocks me completely, even for single-player modes. This issue is not just with EA Sports FC. The same problem exists for Battlefield 2042, Madden, and every modern EA game. Your anti-cheat makes these games completely unplayable on Shadow PC and other cloud platforms. So tell me, why is EA blocking virtual machines? What is the justification for banning people from playing single-player modes in the games they legally own? And don’t just tell me, “The only solution is to buy a new PC.” That is not an acceptable response. Not everyone has the ability to upgrade, and Shadow PC was supposed to be a solution for players who can’t buy high-end gaming PCs. But instead of allowing us to legitimately play the games we paid for, you’ve chosen to block us entirely. Why? Why is EA enforcing this restriction? Why are virtual machines blocked across all modern EA titles? I hope to get an actual explanation soon.