Does anyone know how to get ahold of higher management at EA help?

Looking at the article on locks, bans, and suspensions; because they gave me a warning due to charge back,  and took the games that were purchased,

but left account access that should have been the extent of it. That's it. My games should all work. But aren't. Which means eahelp should've been able to assist me, but didn't, and if I'm reading this wrong, it would've been nice if the agent who sent the above email just gave any clarity when I asked if they could, on the status of my account.