Ea account issuse

This is the 8th day, no word from EA. It's like there never was a Grid game.

Press the Xbox button  to open the guide, and then select Store.
Select Search, and then enter Xbox Report a Problem in the search box.
Choose the app from the search results, and then select Download.
Follow the instructions in the section “Report a new problem” to submit your problem report.

Have you gotten a response yet? Or is it simply a one-way communication?