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Leedaddy's avatar
Leedaddy
Seasoned Newcomer
2 months ago

Ea customer support

Honestly what is the point of even employing these people. Are you too scared to talk to a loyal customer of over 30yrs. After lodging a case about the gameplay and its daily decline. Each time I check on the case its been closed with no attempt to even make contact just a link to a survey you can't complete. But after 5 ea agents today and 3 case reopening today alone and 1 Microsoft agent. Microsoft are refunding me money spent on season passes and content purchase and the game I purchased that's labelled bf6 can be returned for refund. This is not bf6 its modern warfare 6. Enjoy your codslop 

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Leedaddy​ sorry to hear that you are frustrated and sorry for the late reply. If you open a number of cases, our team will close any duplicates as having info spread across multiple cases just causes confusion and things to be missed.

    Just saw this and hoping that you managed to get it all sorted.

    We are happy to share any feedback you have around your EA experience.

    Know this is an older post at this point but if you still need help, please let me know, and I'll do what I can for you.

    Darko

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