Ea customer support

Honestly what is the point of even employing these people. Are you too scared to talk to a loyal customer of over 30yrs. After lodging a case about the gameplay and its daily decline. Each time I check on the case its been closed with no attempt to even make contact just a link to a survey you can't complete. But after 5 ea agents today and 3 case reopening today alone and 1 Microsoft agent. Microsoft are refunding me money spent on season passes and content purchase and the game I purchased that's labelled bf6 can be returned for refund. This is not bf6 its modern warfare 6. Enjoy your codslop