ea play pro refund problems and really bad customer service pls help me
i have been trying to get my refund and i am all suited for refund policies of ea and my country.so for the last 15 days i ve been contacting ea customer support and one person comes mails me why you want to refund i reply and after no mail from the support team i wrote like this more than 5 times and all replies are coming after 2-3 dahs or do not ever come :) so ea says they have excellent refund policy etc. etc. but i have seen everything except excellence on ea customer service this is a shame for a company known globally i want to get my refund as soon as possible i dont know if everyone has the same problems as me but this is unacceptable hope ea sees this and helps me because im sick of this
Hey zorwidgv2xau you can find all the info around refunds here: https://help.ea.com/en/articles/orders-and-rewards/refunds/
EA Play for PC memberships are generally not refundable. If you think you might be entitled to a refund, contact us to request one. In certain countries, consumer law includes a Right of Withdrawal, which is the right to cancel orders of digital content. This can include digital subscriptions purchased online within 14 days from the date of purchase, as long as the content hasn’t been downloaded or the subscription service hasn’t otherwise been accessed.The right to cancel is lost if the content is downloaded within the first 14 days from the date of purchase or upon expiration of the 14 days, whichever is sooner.
Darko
