Forum Discussion

d8ejtjlgx768's avatar
d8ejtjlgx768
Seasoned Newcomer
11 hours ago

EA Revealed My Ban Reason AFTER Disabling All Appeals — Support Won't Help

I'm making this final post because EA has left me with absolutely no way to resolve my situation.

I received FC 27 legitimately through Steam, played 129 hours, and was permanently banned on October 28 without a specific explanation.

I submitted approximately 10 appeals. One took eight days, while most others were rejected almost instantly with identical generic responses.

EA then disabled my ability to appeal, displaying:

**"You've reached the limit of appeals and you're no longer able to reappeal."**

Only AFTER this happened did EA finally identify the alleged violation as **Mass Account Creation**.

I have created a few personal EA accounts over the years because I forgot my old login credentials. I have never operated a mass-account-creation scheme, used account creation automation, or created accounts to exploit EA services.

Had EA disclosed this allegation earlier, I could have explained my account history during the appeal process.

**How am I supposed to challenge an allegation that EA only disclosed after disabling my ability to appeal?**

I've repeatedly asked EA live support this question.

Instead of addressing it, advisors keep instructing me to submit another appeal, which is literally impossible.

During my latest conversation, the advisor read my question and ended the chat without responding. I've attached the screenshot.

I also asked whether EA could authorize unlinking my Steam account so I could regain access to FC 27 online. Support stated their system prevents this while the ban remains active.

So I'm left unable to appeal, unable to unlink, and unable to access the online features of a game I legitimately own.

**This is not another generic request to overturn a ban. This is a complaint about being denied any opportunity to respond to a specific allegation that was disclosed only after the appeal process was closed.**

I'm asking an EA representative to explain what legitimate procedure exists for addressing this situation.

I don't want a refund. I want my account reviewed properly or a permitted way to play FC 27 online.

Please stop directing me to an appeal button that EA itself has disabled.

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Hi d8ejtjlgx768​,

    Thanks for taking the time to explain your situation in detail.

    I understand how frustrating it must be to receive additional information about your ban after you've already exhausted your appeal options, especially when you feel you haven't had the opportunity to address those concerns.

    Just to clarify, ban appeals are reviewed by a human advisor on our Terms of Service (ToS) team. While standardized response templates may be used, they're intended to maintain consistency and efficiency in communication, and don't mean that your appeal was automatically reviewed or decided.

    Unfortunately, we're unable to review or overturn bans, access account investigations, or make changes to appeal decisions from the forum side. These matters are handled directly by our Terms of Service (ToS) team.

    Since you've mentioned that you've already reached the appeal limit and no further appeals are available, I'm sorry to say that the decision may be considered final.

    I understand this isn't the answer you were hoping for, and I appreciate you taking the time to share your experience and concerns with us.

    Thanks for your understanding.

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 28 minutes ago
5,646 Posts