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mmeibell's avatar
mmeibell
Newcomer
2 months ago
Solved

Enter a valid id

My name on any game and any platform has been tsukimars, tsukimarz or tsukimarsz. And this keeps telling me to enter a valid ID when I do tsukimarz or tsukimarsz, as well as my nickname says it’s a p...
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  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi mmeibell​ 

    Thanks for clearly explaining what happened when you tried to update your EA account username. 👍

    We've taken a look at it, and the username variations that don't use your second name as part of it should be usable if they aren't already in use by other EA account holders. 🤔

    Could you try it once more after fully logging out and back in again? If it doesn't go through this time, would you mind giving it a full 24 hours before trying to update the username, and see if that helps the name go through?

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 months ago

Hi mmeibell​ 

Thanks for clearly explaining what happened when you tried to update your EA account username. 👍

We've taken a look at it, and the username variations that don't use your second name as part of it should be usable if they aren't already in use by other EA account holders. 🤔

Could you try it once more after fully logging out and back in again? If it doesn't go through this time, would you mind giving it a full 24 hours before trying to update the username, and see if that helps the name go through?

- EA_Lanna

  • 9cb75a83770b85aa's avatar
    9cb75a83770b85aa
    Newcomer
    2 months ago

    I received the same error message as the previous user mentioned. I even tried your fix (@EA_Lanna) but it didn't work. 

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      24 days ago

      Hi 9cb75a83770b85aa​, 

      What username were you hoping to update your EA account too?

      - EA_Lanna

      • hgbiujfdkjnfkolA's avatar
        hgbiujfdkjnfkolA
        Newcomer
        19 days ago

        I have got the same problem trying to change to Skizzmo, its not taken btw 

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