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rekxrp0voffx's avatar
rekxrp0voffx
Rising Newcomer
3 months ago
Solved

Hacked ea account

Please help, My account has been hacked for days, I've tried to contact through contact us even sent many times. My email was changed by a hacker and I can't do anything else
  • EA_Lanna's avatar
    3 months ago

    Hi rekxrp0voffx​,

    Are these the steps you've been using to connect with them:

    • Open this guide 'What to do if your EA Account was hacked': This will open a guide that will share some tips.
    • Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
    • Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
    • Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
    • Submit Your Ticket: After filling out the form, hit “Submit Ticket.” 
    • Choose Your Contact Option: Pick from the available contact options, and our support team will be ready to help.

       

     

    - EA_Lanna