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LukasHeterJag's avatar
LukasHeterJag
Newcomer
5 months ago
Solved

Help

Hello i have toruble finding my backup codes as they have updated the website

account info
  • danisoff's avatar
    danisoff
    5 months ago

    Hello LukasHeterJag,

    If you lose your phone, the authenticator app fails, or you can’t access your email address, backup codes are the only way to sign into your EA Account from a new device.

    View and renew these codes on the Security and Privacy tab of your EA Account portal. Go to Backup Codes and select View to find them.

    Write your backup codes down and keep them in a safe place so you’ll always be able to log in when you need to.

1 Reply

  • danisoff's avatar
    danisoff
    Hero
    5 months ago

    Hello LukasHeterJag,

    If you lose your phone, the authenticator app fails, or you can’t access your email address, backup codes are the only way to sign into your EA Account from a new device.

    View and renew these codes on the Security and Privacy tab of your EA Account portal. Go to Backup Codes and select View to find them.

    Write your backup codes down and keep them in a safe place so you’ll always be able to log in when you need to.

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