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GVelocis's avatar
GVelocis
Seasoned Newcomer
3 months ago

How can I get in touch with Live help?

Hi, so I cannot seem to get in touch with EA support. My tickets are also not submitting and cannot see them in my cases on my profile, I only see the the first case I submitted a month ago for a ref...
ea help
  • toriozzi's avatar
    toriozzi
    Rising Newcomer
    3 months ago

    I'm also having a difficult time with the refund tool and just want to talk to someone about getting a refund. How can I contact a person to resolve this?

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      3 months ago

      What is the issue with the refund, did you follow the process as laid out in the help article I linked?

      Darko

      • toriozzi's avatar
        toriozzi
        Rising Newcomer
        3 months ago

        yes, however the page never stop loading and it becomes unable to process the refund.

  • GVelocis's avatar
    GVelocis
    Seasoned Newcomer
    3 months ago

    Hello, so I already had the refund processed, that was referencing an old ticket that was since resolved. I am trying to reach out on other issues, but after I click submit on my ticket, the "chat with us" button is greyed out and I cannot see the new tickets I submit when I click on my cases. I only see the closed ticket from a month ago or two.

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