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GVelocis's avatar
GVelocis
Newcomer
3 days ago

How can I get in touch with Live help?

Hi, so I cannot seem to get in touch with EA support. My tickets are also not submitting and cannot see them in my cases on my profile, I only see the the first case I submitted a month ago for a ref...
ea help
toriozzi's avatar
toriozzi
Seasoned Newcomer
2 days ago

I'm also having a difficult time with the refund tool and just want to talk to someone about getting a refund. How can I contact a person to resolve this?

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 days ago

What is the issue with the refund, did you follow the process as laid out in the help article I linked?

Darko

  • toriozzi's avatar
    toriozzi
    Seasoned Newcomer
    2 days ago

    yes, however the page never stop loading and it becomes unable to process the refund.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      2 days ago

      Can you try creating a case here: https://help.ea.com/en/

      That is the only way to get in contact with our live support team. 

      Darko

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