Forum Discussion

VHS-FridgeKid's avatar
VHS-FridgeKid
Rising Newcomer
1 year ago

How can I reach EA ?

Does someone know how I can reach EA because I have tried to contact them through the Customer Support but nothing worked for me so far 

 

can someone help me out ??

4 Replies

  • Hi, 

    have you been able to resolve this. As my apex account has also been falsely banned.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    7 months ago

    VHS-FridgeKid Ah OK. If it's a ban then there's very little that EA Help can do, as they don't handle bans. If you appealed it with EA's ToS team already (https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/), then they will email you with the outcome, and you should be able to see that staus in "My Cases" or the ban history. 

  • VHS-FridgeKid's avatar
    VHS-FridgeKid
    Rising Newcomer
    7 months ago

    Hello ElliotLH​
    sorry for the late reply I totally forgot that I have made a Post in here.
    My Problem is that I try to reach someone to help me with my Banned Apex Account. 
    I have tried to to contact them multiple times because I was banned for no reason. 
    I never gotten anykind of help, solution or at least an answer.

    I always tried through the Custumer Support & the Help Center. Everything I got was a confirmation that they got my Case/Ticket application but I never got any further Help or an answer.

  • Hi VHS-FridgeKid,

    You should be able to contact them using the options at help.ea.com. Depending on the issue, you should be given the option to either open an email case or a live chat.

    What is the problem you're trying to get help with and what happens when you try to use the help site?

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 1 hour ago
4,763 Posts